FAQ

 

What types of body care products do you offer?

ChynaPearl Cosmetics specializes in a luxurious range of body care products designed to enhance your self-care routine. Our offerings include indulgent options such as the Bad B*tch Body Butter and Baddie Body Frosting, which are formulated to hydrate, protect, and leave your skin feeling silky smooth and fragrant.

What ingredients are used in your products?

Our products are crafted with rich, nourishing ingredients that are selected for their hydrating and protective properties. We prioritize quality and efficacy to ensure that our customers experience the best possible results in their body care routine.

How can I ensure the best results from your body care products?

For optimal results, it is recommended to apply our body care products to clean, dry skin. Incorporating them into your daily routine can enhance hydration and fragrance, allowing you to feel empowered and fabulous throughout the day.

What is your return policy?

We have a 14-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in their original packaging. If you wish to initiate a return, please contact us at chynapearl@hotmail.com.

Are there any items that cannot be returned?

Certain items are non-returnable, including personal care goods such as beauty products, perishable goods, and sale items. If you have questions regarding a specific item, please reach out to us for clarification.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Can I exchange a product?

The most efficient way to obtain a different product is to return the item you have and, once the return is accepted, make a separate purchase for the new item. This ensures that you receive the desired product promptly.

How can I contact customer support?

You can reach our customer support team via email at chynapearl@hotmail.com. We are here to assist you with any inquiries or concerns you may have regarding our products or services.